Dear Bonnie,

Thank you for your and for providing the details of the outstanding account balances.

According to our records, the amount payable to us iseur 0,000.00, while the amount owed to you is EUR 0,000.00. We acknowledge and confirm both amounts.

However, to ensure that all accounting processes are handled through our German office and that all transactions are properly documented, we kindly request that our outstanding invoice of EUR 0,000.00 be paid in full, without any deductions or offsets.

To refund the amount of EUR 0,000.00 owed to you, we kindly ask you to provide us with your bank details. Once we have received the necessary information, we will arrange the refund directly to your bank account.

This approach will allow us to process the outstanding invoice payment and the refund separately and transparently, while ensuring that all accounting transactions are handled through our German office.

Thank you for your understanding and cooperation.

Best regards,